
Frequently Asked Questions

Our Sales Team receives hundreds of phone calls, messages, and emails each day during our peak season. Save yourself time using the list below - chances are, the answer to your question lies below!
The ticket booth opens at 7pm each operating night. The ticket booth closes at 10pm on Sundays and closes at 11pm on Friday/Saturdays. The attractions close independently. Please plan to arrive 30 minutes before the ticket booth closes if you plan to attend all 3 attractions.
(Purchasing a ticket online does not guarantee your entry if you do not arrive prior to the ticket booth closing.)
We strive to keep your wait time limited at each attraction. However, on Friday and Saturday nights the lines are guaranteed to be longer. October Saturday nights have a higher attendance so if lines aren't for you, we recommend visiting on a Friday or Sunday or purchasing RIP tickets.
The RIP ticket includes admission to all 3 attractions with a shorter line for your convenience.
Yes! You may purchase a RIP ticket to wait in a shorter line. Limited upgrade tickets are sold each night. If you have purchased an upgrade, do NOT wait in the general line as upgraded ticket holders have their own lines. If you have already bought your ticket and then decide you don’t want to wait, you may upgrade your ticket at the Upgrades window in the midway.
An RIP ticket upgrade allows priority entrance to all operating walk-through attractions that you purchased tickets for. RIP Combo includes RIP entrance to the House and Twisted Nightmare. RIP General includes RIP admission to all THREE attractions. RIP Tickets have a separate line for each attraction. Do not wait in the general admission lines.
*You can upgrade a Combo or General admission at the Upgrades window in the Midway if you arrive and don't want to wait in line.
Yes. HHE Scream Park has an extensive security team and security cameras. We rarely have any disturbances that require security. Conditions Of Entry: For your safety and enjoyment of Haunted Hills Estate Scream Park™, please note the following:
All staff and visitors must pass through metal detection before experiencing HHE Scream Park and its attractions. Any articles may be subject to additional inspection. Backpacks, Purses, and other related items are prohibited. We recommend you leave unnecessary articles in your car and secure valuables in your trunk.
Prohibited Items: Any type of explosive, weapon, item that can be used as a weapon or has the appearance of a weapon is prohibited. Alcohol, and Drugs, or any item containing Drugs or related paraphernalia, Illegal items or substances, Clothing likely to create a danger, incite a disturbance or displaying offensive language or content; Clothing or accessories that represent someone as emergency personnel or that may create a false impression of employment by HHE Scream Park; Power driven devices such as Segways (unless utilized as an ADA mobility device), Hoverboards, Drones or any other radio frequency controlled device.
Yes. We reserve the right to refuse entry to any guest, especially those who are visibly under the influence of drugs, including alcohol. We do not allow foul language, disruptive behavior, or weapons. Everyone must adhere to the rules for your own safety. Violation of the rules will bring a removal from HHE Scream Park without refund. If you break a prop or hit an actor, law enforcement will be contacted. We have zero tolerance for this behavior.
"Hit An Actor, Go To Jail!"